FieldEdge Phone
Field service app
The best app for home service contractors is the one that technicians will actually use! Technicians only need to login to FieldEdge to see their work orders for the day. Easily see customer history, current and upcoming work orders, track time, and more! FieldEdge makes the customer experience better than ever. Take pictures of the problem issue and show the customer. Use our customized Pricebook (complete with pictures) to easily pull the parts into an invoice and provide customer with good, better, best options. Simply complete the order by taking payment in the field and have all the expenses flow right into your accounting software – no more double entry when technicians return to the office! Work Order Features· View service dispatches & work order information.· View and edit customer contact information.· Give the office real-time status updates with time tracking.· Use mapping and routing, & turn-by-turn driving directions.· View customer account, service history, equipment, saved documents & service maintenance agreement information.· Add and edit customer equipment in account record or dispatch.· Add pictures from device camera and gallery to customer record.· Collect important information and fill out checklists using custom forms Quote and Invoicing Features· Present a complete quote to your customer with images of quoted parts and equipment· Provide “Good-Better-Best” options to customers with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.· Create, view, and email service quotes & invoices.· Process payments & prepayments, including PCI compliant credit card processing.· Capture customer authorization & acceptance signatures.Minimum Recommended Specs:At least a dual core 2GHz CPU2GB Ram3GB of free internal storage space* Techs can now contact support directly from the app through email or phone * Knowledge base links have been added for techs to access the help centerMultiple updates to reminders & reminders list * Techs can now assign reminders to other users within the company * New slide to action to delete and complete reminders assigned to themselves
The best app for home service contractors is the one that technicians will actually use! Technicians only need to login to FieldEdge to see their work orders for the day. Easily see customer history, current and upcoming work orders, track time, and more! FieldEdge makes the customer experience better than ever. Take pictures of the problem issue and show the customer. Use our customized Pricebook (complete with pictures) to easily pull the parts into an invoice and provide customer with good, better, best options. Simply complete the order by taking payment in the field and have all the expenses flow right into your accounting software – no more double entry when technicians return to the office! Work Order Features· View service dispatches & work order information.· View and edit customer contact information.· Give the office real-time status updates with time tracking.· Use mapping and routing, & turn-by-turn driving directions.· View customer account, service history, equipment, saved documents & service maintenance agreement information.· Add and edit customer equipment in account record or dispatch.· Add pictures from device camera and gallery to customer record.· Collect important information and fill out checklists using custom forms Quote and Invoicing Features· Present a complete quote to your customer with images of quoted parts and equipment· Provide “Good-Better-Best” options to customers with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.· Create, view, and email service quotes & invoices.· Process payments & prepayments, including PCI compliant credit card processing.· Capture customer authorization & acceptance signatures.Minimum Recommended Specs:At least a dual core 2GHz CPU2GB Ram3GB of free internal storage space* Techs can now contact support directly from the app through email or phone * Knowledge base links have been added for techs to access the help centerMultiple updates to reminders & reminders list * Techs can now assign reminders to other users within the company * New slide to action to delete and complete reminders assigned to themselves
Read trusted reviews from application customers
God awful app. Use this for work and it ALWAYS fails ,ALWAYS freezes..pure fustration from fieldedge. HATE this app
Use it everyday for work. Have to uninstall/reinstall just about everyday because it freezes up constantly. They 'update' it fairly regularly but the updates fix one bug and create two more.
I hate this app with every bain of my existence. Nothing works well. If you don't have stellar service, good luck doing anything.
Slow and always messes up. Garbage
Locks constantly. Signs out by itself. Slows down productivity.
User friendly, great app
Great app! Looking forward to using it more!
Barely functional. Slow beyond belief, constantly freezes up. Forget running this with any other app open.
Terrible. The app will crash, takes forever, is a confusing MESS to work with. Complete garbage. Makes my job take twice as long to complete. Don't waste your time
After the most recent update, offline/spotty internet use is significantly better